Shipping & Returns

Returns & Refund

All purchases on the website are final. We accept returns only if the product is defective or damaged as examined and determined by our quality control team. We accept returns within 15 days of delivery.All refund and exchange queries will be dealt with on a case-to-case basis by the customer service team. We would urge you to share images and videos for reference during this process to have our team assist you better.

 

Cancellation
Our cancellation policy permits cancellation of orders prior to shipment. Once an order has been dispatched, cancellation requests cannot be accommodated.

 

Product Damage Face Tools

In case of a broken/damaged tool received, our exchange policy lasts for 24 hours from the day of the receipt of the order. The customer service team needs to be notified as soon as the product is received, in case there are any issues. Post the stipulated timelines, the team will not be able to honor any exchanges.Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product.in the above-mentioned cases, kindly raise the request within 24 hrs of receiving the product, otherwise, the request will not be entertained. Also, attach the images and video of outer packing and inner packing with the product from all sides, it help us to resolve the issue.In any case, where you have thrown out the boxes, we are unable to help you Delivery issues, Issues with the delivery agent, Issues with Pod,In the above-mentioned cases kindly raise the request within 24hrs after receiving the product as this is the deadline from courier partners for such cases.And kindly attach your identity & signature proof with the request which helps us to solve the issue

Cod/Prepaid issues, Payment issues, Delay in delivery

In the above-mentioned cases, kindly connect with our customer care in between  9 am to 6 pm on business days. We are always here to help you and make you smile.

 

All Other Skincare

Eligibility for a return. It must be ensured that the item is unused and is in mint condition. It must also be in the original packaging.To complete your return, we require you to show a receipt or proof of purchase.

 

International Orders Refund and Returns Policy

We do not offer refunds or returns for international orders once payment is confirmed and the order is processed. This policy applies to all products and services purchased internationally through our platform. Additionally, there is no cancellation or returns accepted after your order has been shipped. We appreciate your understanding of these terms.

 

E-vouchers (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.In case your order was a COD, the bank account details for the transfer of the amount need to be shared with our customer care team on care@edorica.com

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we request you to first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next, contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at care@edorica.com. We will be more than happy to assist you with your queries.

 

Sale items (if applicable)

Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.All items bought in SALE are final and will not be eligible for refund or exchange unless the product is damaged.